Can Social Media Replace Face-to-Face Networking? Part Two

May 3, 2010

Part Two

The Baby Boomer generation grew up without computers. Televisions were just making inroads into the typical American home. Color TVs were expensive and rarely found. Telephone calls were mostly measured by the calls and numbers of minutes. Long distance was used sparingly because you paid by the minute to the Ma Bell monopoly and it wasn’t cheap (that hasn’t changed). You couldn’t find a cell phone or pager. Video conferencing was only used by Dick Tracy and in space movies. Personal music was a 33 or 45 rpm record on your home record player or perhaps a reel-to-reel tape deck if you were sophisticated. Portability was only found in your AM-FM radio.

As technology advanced and Baby Boomers became parents, they saw the need to teach their children by funding the latest technology in the schools. In the 1980’s, the personal computer started a revolution that has rivaled any technology advance in any culture in human history. Apple and IBM slugged it out in the schools for dominance but every school system in the USA planned and acquired computer laboratories. Students took new skills classes for keyboarding, researching and using word processors or spreadsheets. Kids were exposed to the new technology at earlier and earlier ages until it was normal for them.

Contrast that to technology that we enjoy today. Everything is portable and instantly available. What we consider normal are large screen HD TVs, tiny cell phones that get Internet and email, music on iPods and books on Kindles. We have 3G and 4G networks that let our air cards connect our laptops and IP phones to the Internet anywhere we sit down. Seemingly crazy people walking down the street talking and laughing to themselves usually have a Bluetooth StarTrek device in their ear and really are talking to another person. We never have to be out of touch. is that a blessing or a curse?

How has all of this advancement in technology and the way we depend upon it changed our interactions with each other? Baby Boomers grew up playing board games or outdoor sports together in groups large and small. They read analog books by manually flipping page by page. They researched school reports by physically going to the libraries and searching card catalogs, followed by hoping to find the right volume in the stacks. Most of all, they talked to each other and developed specific social skills face-to-face. The modern child spends far too much time on an individual basis, entertaining themselves with personal games, music, TV, and online sites. There is just not the same emphasis placed on face-to-face interaction with other children. The learned personal skill sets are not the same and are less effective than the Baby Boomers who had to interact with each other.

Is it all a bad thing? No, not all of it. The modern child has grown up with advanced technology and is therefore more comfortable in using it. Where Baby Boomers are sometimes hesitant to try out a new variation on their computer or something radical like an iPad, the younger generations fully embrace and master them much faster. The advancements coming out today are driven by the imagination of the younger generations that grew up with computer technology. They own the future. Just ask them.

So then how has this change in generational knowledge and skills affected how people do business together? Does the Baby Boomer that is comfortable doing face-to-face networking have an edge over the more technical younger business person? Does the younger networker have and use the advantage of multiple methods of connection at their fingertips that much better than the Baby Boomer? Which method is more likely to build the trust and confidence necessary to convince the contact to become a client?

In Part Three we will investigate how Social Media developed into what we know it is today and how it has changed the course of business.

Can Social Media Replace Face-to-Face Networking? Part One

May 2, 2010

Part One

As a classically trained scientist, I find it amusing when people say that there are no “killer apps” left to be discovered or created. What could possibly be invented that is exponentially better than what we have now? The human mind is always defining better ways to do things that we need and so there will always be new killer apps that come along. Are they for everyone? No, not at all. Can they benefit certain people in specific situations? Sure, depending upon needs, wants and costs.

When Sony came out with the Walkman for audio cassette tapes in 1979, it revolutionized how we listen to music. The concept of portable personal music later evolved into CDs, DVDs and MP3 players. Each new version was a stunning commercial success that reclassified its predecessors as buggy whips in the market as old replaced new. Now we see related concepts such as the Kindle revolutionizing book reading. Where will it end? It won’t!

In the world of Referral Marketing AKA Word of Mouth Referrals, we have a recent advancement known as Social Media. It started with online programs such as MySpace and Facebook and now includes hundreds of variations of ways to create online communities that share business and personal information with friends and strangers. Social media started getting serious in the 1990’s when people gained entry into the Internet as they acquired broadband service. It actually started in the 1980’s using BBSs on dialup modems but the hardware technology was too limiting and the depth of users was too small. At the time, face-to-face old fashioned networking was the skill you had to master. Referral organizations such as BNI (Business Network International) started in California in 1985 to refine those techniques and promote a successful method of building business.

Into the 2000’s, the penetration of broadband Internet continued to grow and a critical mass of users developed. Social networking became more and more popular as high school and college students made MySpace famous for being an almost exclusive social club for meeting each other online. For a while it was the opposite of the bars and pubs they couldn’t legally get into – you had to be a student to join MySpace and your parents weren’t allowed in. How cool was that? If Mommy and Daddy couldn’t see what was going on, then you could say what you really felt and post pictures online without the consequences being a factor. Party time 24 hours a day.

Eventually, just as if you heard the raucous party next door at all hours of the night,  adults wanted to see what was going on. They recognized that having an Internet community could be an interesting entity to create and use. Business people saw it as a way to attract new customers. Friends and family could use it to keep in touch better than Instant Messaging such as AIM, ICQ and MSN Messenger. Developers ran wild with new techniques and purposes for their versions of how people could connect with people.

The table was set. The people were ready. Businesses were willing to invest significant funds for development. The high school and college kids who were so happy with MySpace were grown up and in the workforce and in position to write new software. Their imagination was about to blossom and fill the niche with hundreds of ways to connect with each other. Opportunity was about to meet innovation and talent. The spectre of profits didn’t hurt, especially considering the size of the potential worldwide market. We call the concept “SaaS” (Software as a Service) today and it changed the way we use computers. OMG! It’s a killer app, dude!

In Part Two we will investigate how Baby Boomers differ from later generations that they trained and educated.

Leaving The Network Nest – Fly BNI Birdie, Fly!

February 21, 2010

Some people are natural networkers. They walk into their weekly BNI meeting and work the room during the open networking welcome time. They even get there early to have extra time with chapter members about referrals they have passed, to help out with Visitor Hosting by making the guests feel welcome and to help set up the room. If every chapter had people like that to volunteer extra time and services…

They go through the meeting and get to that most fun part of the week, passing referrals with each other to grow everyone’s business. Here is where we see a split between networkers and business people who come for the breakfast. The networkers pass referrals where the prospects are outside people that they know. It could be their clients, family, friends, co-workers, vendors, neighbors, etc. Occasionally they may even refer them self to another chapter member but the majority of the referrals are what are called in BNI as  Tier 2 referrals. These referrals are identified during the week and the contact information for each referral is written on a BNI Referral Slip before the meeting.

On the flip side is the Member Who Comes For Breakfast. They have their BNI membership on a low priority burner and don’t think much about BNI or their fellow chapter members during the week. They are ‘too busy’ and can’t get around to being proactive to find Tier 2 referrals. They show up at most of the weekly meetings but rarely take an important chapter job. They engage other members about the weather, sports and other non-business items but hardly ever talk to a visitor. When referral time comes along they pass referrals mainly about themselves (Tier 1 referrals) to fellow chapter members or even to a visitor even though they may know nothing about the background of the visitor. While a visitor is a potential BNI member, they are not vetted yet by the Membership Committee. Unless you have a previous history with them, you have no relationship to extract trust and confidence from as you do over time with other BNI members. Are these the best referral opportunities?

An analogy for these two types of BNI members is that of a birds nest. Each spring there is a new batch of eggs that get hatched. The parent birds feed the little ones and mentor them to learn the skills to grow. As the bond between the new birds and the mentor birds grows, the new birds get less dependent upon the mentor birds in dealing with each other. At some point they get strong enough to stop taking food from the mentors and they fly out to find their own.

But not necessarily all of them! Sometimes a bird just doesn’t get the training or have the skills or simply ignores the mentoring from the older birds. They refuse to fly out of the nest and just bother each other continually. No progress is made towards growing up as have the other successful birds. Mostly all you hear from them are complaints about why things aren’t as good as they could be. Eventually, the older birds must make a decision. Do they give up on training the new underdeveloped birds and just kick them out to see if they will fly? Do they tolerate the bad behavior that resulted from ‘failure to launch’? Do they continue the situation where a now very large new bird is consuming far too many resources and providing no return on investment? That is a tough love decision indeed. They like the young birds but there comes a point…

Membership Committees in BNI face this problem continuously. The fact is that BNI is a wonderful proven system of working with other business professionals for mutual benefit. It is not for everyone. Sometimes a business person does not understand how it works. They don’t place significant priority on the ideals and methods shown to them by other chapter members, network educators, Directors in training classes such as Member Success Program, etc. They make no effort to find the Tier 2 referrals that we all strive for, they are satisfied with Tier 1 referrals from themselves to others. They are not able or ready to fly.

Can they be helped? Of course, if they want to succeed and place proper respect for the BNI system in their business nest. If they accept the Givers Gain attitude, if they have a feel for BNI during the week, if they seriously listen to other chapter members about business instead of talking about other things, yes, they can change into a Tier 2 type of networker. They can fly from the nest and see the rest of the business world out there that BNI places before them. It really is okay to pass a Tier 1 referral when you need to but it should never form the bulk of how your chapter members think of you. Fly BNI Birdie, fly out and prosper!

Do You Have Your Referral Radar Turned On?

February 11, 2010

A salesperson goes through life looking for prospects who can be turned into clients for his/her company. A networker spends the same time with “Referral Radar” turned on such that if a situation presents itself that could be given to a trusted referral partner, it will be recognized and acted upon. Hopefully the referral partners are all doing the same thing for you. Everyone prospers.

How can you test someone or even a group to demonstrate the difference between looking for sales and looking for network opportunities? Here is a simple yet extremely effective method that only takes a few minutes. It has been used many times and it is called “Referral Radar”. It really gets the point across about the differences between finding your own prospects and those for other partners.

Tell the group to look around the room for 30 seconds and memorize everything that is red. At the end of the 30 seconds, tell them to close their eyes. They are obviously going to expect you to now ask them to say out loud everything red that they memorized. Instead, tell them to call out everything in the room that is green! There will be groans and calls of “Hey that is not fair” but then some people will start to remember some things that are green. After a short time tell them all to open their eyes again.

Tell them that the red objects they recognized and memorized are the referrals they find for their own company. They know what to look for, they easily recognize and use them, they expect to find them every day. This is what their company trains them to do. The green objects are the referrals for their fellow referral partners. They are there in the room all the time but the people don’t practice looking for them or recognize them as a referral for someone else. If you train yourself to look for the green objects along with the red ones, you will find many more referrals than you ever did before. It is all about turning on your “Referral Radar”.

A salesperson only sees the red things, a networker realizes that there are green things, a great networker tells referral partners frequently about the green things all around them. Choose which way works the best for you and practice that method. By the way, this is a ‘green’ article!

Should Social Media Be Run As Open Or Closed Networking?

August 3, 2009

Social media in general, and LinkedIn specifically, can be considered as a Chamber of Commerce. Enter the virtual room and see many other business people there in scores of professions. It is not exclusive, there is no commitment, no accountability, no vetting of profiles, and little expectation of passing referrals to each other. You make of the relationships what you put into them, which admittedly is difficult in social media. There is great potential value in meeting other business professionals like this but how can you make it work positively for you?

First, let’s investigate the controversy between open and closed networking. If I have a closed network of people whom I already know because I restrict my connections only to people I have a relationship with, then what service does social media offer to me? I can contact them by alternate easier means. What is the compelling reason to use social media as a followup to the methods that actually brought the connections together with me? Does social media enhance our relationships? Will it lead to significant new relationships with qualified business people? Is your closed network any different from the CRM program on your local computer?

Next, let’s contrast closed networking with an open network system. When your social media methods include the philosophy that you are willing to connect with anyone to see if you can mutually benefit each other, you will grow your network far beyond the limitations that are self-imposed in a closed network. Instead of several dozen closed contacts with little chance for growth, you are exposing your profile to the world business community and inviting open networkers to connect with you. Will all of them be the type that you want to spend time and effort on, to trade referrals, to count on as a business resource? No, you will find that blindly pursuing connections will build an open network of low potential use to all involved.

Can you be an open networker and build your connection base within the professions that will likely be in your industry or have the same clientele as you? Yes, that can easily be accomplished. When you grow your network in a focused manner, you will end up with a valuable resource where new business can be successfully explored.

The LIONS, Toplinked, GroupLinked, Open Networkers and other social media groups instill a frame of mind that encourages people to connect. Now you gain the ability to broaden your sphere of influence to people in other cities, states and countries without fear of the IDKs that will cause connection blocking from social media management. You can choose to grow connections to a hundred, a thousand or much more. As the connections continue to be focused by industry and clientele, a useful network grows stronger and more effective.

Well, this is exactly what I have done and I have been successful at it. I have significant new business as a result, with plans to gain more new business in the near future. Keep the concept of open networking active, because it can help you grow.

Is Your Company Prepared for an Upturn in Business?

June 16, 2009

Scenario: your company has managed to do okay during the general business downturn of the last year. The suits in the C-level offices decide that the economy is turning around for the better over the next six months and want to take maximum advantage. It’s time to open some new branch offices, hire some talented people who were let go by competitors and gain some market share. As they say in New Orleans, “Laissez les bon temps roulez”.

As plans are made for expansion, you know that technology is always a concern. You want to buy what you need but not overspend. You want to plan for future growth in phases. You want quality hardware, software, networks and connectivity that will be reliable and keep your productivity at a high level. You need quality technical experts to guide you along these paths.

You undoubtedly have existing phone systems at current offices. Do you want the same phone system to be put in the new branches? It is time to revisit the technology to see if it still is a good fit for your company. While it would be most beneficial to be consistent across all the company locations, if you know that your existing phone systems just don’t measure up anymore, why throw good money after old technology that is a drag on your productivity? Change it!

You hear that VoIP is the new wave of phone system technology. It is less expensive and offers more features and benefits than old key system units. Is there more than one type of VoIP? Do you understand the technical differences enough to make a proper decision on which one to invest in for the next 5 – 10 years? Do you have a key trusted phone advisor who can help you understand how to make the right decision the first time? You need one now more than ever.

VoIP is just a generic term for sending voice communication packets across a data line instead of a traditional phone line. There are many choices to make and most depend upon how you run your business. Never settle for a phone system that is not contoured to enhance your style of business. You are not like other businesses, you have your own ideas for call flow, for treating clients on hold, for following employees through the office and in remote locations. Make sure that your phone system can be customized exactly as you need it to work for you.

What type of capital budget can you allow for the purchase? Can you afford to pay for it all up front or do you need a lease-to-own plan with flexible payments? Are you more comfortable with top of the line name brand equipment or are you open to other brands that exhibit the same performance at half the cost? Don’t forget that you will have ongoing costs after installation as well. There will always be a monthly technical support contract because when your phone system is down or needs changes, you need it fixed right away by a competent phone vendor familiar with your system. Some phone systems also have licensing costs which can be rather pricey. Make sure that you get quotes for TCO, Total Cost of Ownership, from the phone vendor to ensure that you don’t have surprises later on.

When it comes to that decision time, make sure that you have all of the information you need. Don’t plan on employees, even onstaff IT employees, running your phone system if they have no experience in telecommunications. Your phone system is far too vital to company success to unfairly lay that burden on technical novices who will take a chance? Can you chance success?

Ask for your free phone system audit from Select Phone Solutions by calling 281-501-6464.

“Productivity Through Technology”

Is Brand Name Significant When It Comes to Buying VoIP?

May 21, 2009

When computers became the mainstays of the business world there was a common expression created that seemed to be a self-fulfilling prophesy: “Nobody ever got fired for buying X”. Depending upon your situation, “X” stood for IBM, Intel, AT&T and several other giants of their industries. The rationale was that if you bought the mainstream brand name that ‘everyone’ used, then you couldn’t be blamed for problems on that project and would never get fired. 

While there was certainly some safety in going mainstream like that, there were also some factors that were very questionable from a “What’s best for your company long term?” point of view. Imagine a Geek Angel on one shoulder and a Geek Devil on the other guiding you through the decision on what technology to buy for a huge project. Would you minimize the safety of buying the X product brand name if you asked yourself these introspective questions? 

  • Is this solution the most cost effective solution short term and long term?
  • Is the technology it brings to my company the right technology for this project?
  • Does it solve the entire set of problems or is it only a partial solution?
  • Is it scalable for company growth in the next year? In five years?
  • How well does this technology meld with the rest of our company technology?
  • Does this technology require extra investments in hardware, software or training? 

When you have objectively answered these questions and compared the X name brand technology to that of other companies, you may find that with due diligence the lesser known brand name is the better choice for your company. Let’s consider VoIP phone systems. A name brand that companies tend to consider first is Cisco. While Cisco products are high quality, they are also relatively high cost to buy and high cost to maintain with yearly service contracts and licenses. When you are weighing which brand name of VoIP to purchase, do you consider TCO (Total Cost of Ownership) over the expected lifetime of the technology? 

An Asterisk / trixbox VoIP phone system is capable of performing every important function that a Cisco-based system can do. Both provide essentially the same VoIP fundamentals and advanced features. However, Cisco requires yearly licensing and service contracts for both the hardware and software in most cases whereas an Asterisk / trixbox system does not. Thus the cost difference at the start is significantly lower for Asterisk / trixbox and there is no mandatory maintenance fee just to keep the system running every year. You may have a service contract with your phone vendor to make changes, adds, deletions, etc. for you but that is your choice. 

When you consider ROI (Return On Investment) for your VoIP phone system, an Asterisk / trixbox choice will be half to two-thirds of the startup cost relative to a Cisco-based system. Compare the Cisco cost to all of the other phone vendors and you will also find that a large number of companies that use Avaya, Nortel, Iwatsu, Panasonic and other products have pricing not too much lower. The phone systems are good quality but they just cost more than you should have to pay for a VoIP system. Their TCO and ROI are much higher than that of an Asterisk / trixbox system while gaining no technological advantage. Check your Geek Angel and Geek Devil and see whose shoulder your company should rely upon for this choice. 

Ask for your free phone system audit from Select Phone Solutions by calling 281-501-6464.

“Productivity Through Technology”

Increase Your VOIP ROI By Connecting Remote Locations

May 19, 2009

Once your company has made the investment in a VOIP phone system, there are ways to keep expanding the use of the technology to increase your profits and ROI. A VOIP phone system connects the IP-PBX phone server to each of the phones in any of three ways, all of which work very well. 

The most common method is through the data network infrastructure at your office, using the cabling, switches, routers and other network equipment that is also used by the data side of your business. That would be the main computer server, workstations, printers, etc. Instead of a separate phone system such as was used in the last century with CAT 3 cabling, the modern VOIP system can piggyback on your existing data network, eliminating cost and delays at the startup. With Quality of Service (QoS) enabled in your network, voice traffic is given priority so that the talk is crystal clear to everyone. 

The second method is by wireless networking. Again, when you can run your data network across a WLAN (Wireless Local Area Network), you can add your VOIP phone system as long as you have enough bandwidth to support it. Most G and N band WLANs are fine for office use. 

The last method is via the Internet, using your broadband provider as the conduit for your phone packets to travel to the destination. This opens up your VOIP phone system to connect to telecommuters, field service technicians, sales people, temporary offices, branch offices, and home offices. Everyone who activates either an IP phone or a softphone (computer program installed to work like a screen image cell phone) can connect to the main office as just another extension for the office. They can use the voicemail, page other employees, transfer calls, and use all of the other features used while actually located at the main office. 

A specific example of how useful this VOIP phone system remote connectivity can be are companies with temporary locations such as construction companies for homes, buildings, and everything else you can think of. It is a tremendous advantage to have a live phone at the trailer and worksite to enhance communication between management and the remote work crew without waiting for Ma Bell to run a phone line with a setup and monthly cost attached to it. 

Another example is a managing entity with a main office and many satellite offices. For instance, if a government agency was managing a district with lakes, pump houses, laboratories, fleet offices, warehouses, etc., they could all be connected and just an extension away from each other, even if separated by many miles. How far is many miles? It doesn’t matter if it is on the other side of the city, out in the country, in the next county or on a remote island. As long as a good internet signal is delivered by the telecom company, the connection is strong. 

A franchised business with multiple locations can really benefit from having one VOIP phone server in the main office creating their own hosted solution for every remote store. The cost of the total phone system company-wide might be a fraction of what a normal pre-VOIP system would have cost them. In addition, having the VOIP phone system in place company-wide allows the management to filter all of the phone use data via their desktop Internet browser at any time they need to see the company Call Data Reports and associated metrics. 

Ask for your free phone system audit from Select Phone Solutions by calling 281-501-6464.

“Productivity Through Technology”

Planning Company Growth and Telecommunications

May 17, 2009

Successful businesses start out with a business plan. It keeps them on track, on budget, and on a road towards growing the business. Of course the key to a great business plan is the thought and planning that goes into it. Do you talk with your lawyer, CPA and other trusted advisors when creating that business plan? Does that group include your technical vendors? 

To build a worthwhile business plan you need accurate information from all of your trusted advisors. Not including your technical help is a recipe for wasted money, questionable growth and lost time. Technical vendors should include IT, phone systems, telecom, cabling infrastructure and security. You may have vendors who perform more than one of these but make sure that they are all covered. 

You must find out what your requirements will be for the present time and then project what your needs will be six months, a year, perhaps even three to five years in the future. You will want your technical capabilities to be proper for today and then capable of scaling up into what is necessary as you grow. Saving a few dollars each month at the start may cost you much larger dollars in the future if you are forced to totally scrap some technology and start over to grow. 

For example, spending $1000 for a few four-line phones from the local experts at the office supplies store may work for you right now. Your basic functions work but you have no metrics on how your phone system is used. You must mold your business to the features of the four-line system. You will miss benefits that your competitors may be using to get, keep and impress clients and prospects. You have no remote capability to connect into your phone system from the field for sales or technical staff. You are spending telecom (dial tone and long distance) money each month to support your phones and you are adding Internet service on top of that. You are likely in the $250 to $350 per month range when you total up everything. 

Push forward to needing 6 phone lines for more people and more handsets. You will have more computers to feed with increased bandwidth. Now you have to throw away your four-line phone system and buy a larger system. Your telecom costs are over $500 per month. It is time for a T-1 line that includes both the phone lines and the Internet bandwidth for $500 per month. It is time for a review of what you have and where you will be. 

But wait, didn’t you plan for this growth in your business plan? This growth should not be a surprise. Weren’t you aware that you would reach this point and plan for it from the start? Your technical advisors should have told you to get the T-1 and the larger phone system from day one if you are properly capitalized and you have faith in your business plan. You should have purchased a VOIP phone system that is scalable to 50 phones at little additional cost. The VOIP features for remote access, report metrics, and larger company benefits would have made your growth more likely without wasting the $1000 spent on the four-line phone system that hindered your growth. You might have spent $2000 to $4000 for the initial VOIP phone system but the benefits would already have made themselves worthwhile and linked you to future growth. 

What if you don’t have a business plan? Start one now!. Gather your technical advisors and ask them what they recommend for your company. You can only improve your company’s future.

Ask for your free phone system audit from Select Phone Solutions by calling 281-501-6464.

“Productivity Through Technology”

Is Your Phone System Prepared For Growth?

May 13, 2009

Most businesses start out small and grow larger as they become successful. Along the way their focus varies from growth to quality depending upon their business cycles, industry trends and general economic conditions. As they grow they change how they use their computers and networks; shouldn’t they pay the same attention to their phone systems?

Small traditional phone systems were hardware dependent. The features were basically built into the handsets on the desktop and the key system unit (KSU) in the back room. As the company grew, more KSU extension boxes were added to the back wall to supply the needed capacity for phone lines and extensions. The system worked but it was expensive and it limited the ability of the business to rapidly change phone details and priorities that the company needed. After a few years of using a KSU system it could become difficult to find the hardware necessary to implement what was needed for a growth cycle.

Modern VOIP phone systems on the other hand are built for rapid growth without obsoleting your old equipment as fast as the KSU systems seemed to do. VOIP systems are software driven and can be frequently updated to maintain their winning edge of new technology and firmware updates. Need a dozen new handsets? No problem, just deploy them, register the new IP phones with the IP-PBX phone server and set them up with names and extension numbers. Easy, quick, and no trips to the dreaded back room where the network and phone monster lives with boxes, racks and cables.

This is a crucial factor in comparing ROI for the new VOIP phone systems against the much older KSU style or even hybrid style phone systems. VOIP systems will have a much longer useful life and maintain their technological edge because they can be fully reprogrammed and updated at any time without new hardware expenses. A business can add more concurrent phone line capability and more extensions without buying any new equipment except perhaps additional handsets as needed. That too can be avoided by the use of softphones, programs that are installed on the desktop screen and look like a cell phone that you click on with a mouse to make it function. Add a headset and a softphone runs exactly like a desktop handset without spending the money for the hardware. Softphones can also be used to create a telephone extension out of a laptop computer that is as mobile as your sales and technical support workforce on the road.

The most important factor for a successful business to grow properly is to accomplish it with a plan. That plan should be checked by a competent phone vendor so that you can see where your company is now, but also where you project to be in six months, a year and in five years. Do you have the right phone system to scale up without throwing the entire technology away? Will your phone system be malleable enough to grow with you at minimal expense without forcing your company to be limited by inadequate phone system capabilities? Will your company be able to add features and derive benefits from growth in your phone system because a competent phone vendor is there to explain and implement them right away? Can you gain a competitive advantage because your phone system metrics and Call Data Reports teach how to best use the phone system to have happier customers when they call into your company?

Ask for your free phone system audit from Select Phone Solutions by calling 281-501-6464.

“Productivity Through Technology”